Policies | Clip Clop Inc

Policies

Registration Participation, Missed Lessons/Camp Days, Intermissions, Covid

LESSONS

Cancellations

If you wish to cancel your registration, no problem! But, please do so before the start of the next billing cycle- before the 1st of the next month- and no charges will be applied to your card by the platform.

Cancellation Fee If you notify our office after the 1st of the month, (after the payment has been automatically processed) then your refund will be subject to a 4% cancellation fee.

There will be no refunds given after the 4th of the month and no refunds or credit given for partial months.

To be clear, if you start a month- finish a month..

Your spot will not be reserved.

Remember, once a Clip Clopper, always a Clip Clopper- come back anytime!

Intermissions

If you need to miss a month or more and want to reserve your spot, no problem for Clip Clop!

We will reserve your spot for your return, but you must let us know BEFORE the billing cycle of the next month (same as above) and we will reserve your spot for your return with no fees applied.

Missed Lesson Policies

Clip Clop, Inc. will provide make-up lessons for lessons that Clip Clop, Inc. cancel due to weather or unforeseen circumstances AND for riders who have made previous arrangements to miss a lesson: medical appointments, exams, holidays, etc.

No Shows - No Notice - No Make-Up Lesson

Make-up Lessons and refunds are not provided under any circumstance for riders who are a NO SHOW for lessons and do not give a notice or do so after the lesson has started.

24 - Hour Notice - Make-Up Lesson Guaranteed

To be guaranteed a Make-Up lesson, riders must notify the registration office more than 24 hours of their preplanned missed lesson(s). The Parent and the Office will work together to find the most convenient Make-Up lesson opportunity.

The advanced notice provides Clip Clop the opportunity to open the spot for a rider on the Make-Up lesson list, so we thank you!

Less Than 24-Hour Notice - Make Up Lesson by Availability ONLY

Riders who notify the office 'last minute' of their absence are NOT GUARANTEED a Make-Up Lesson and will join the Make-up Lesson Waitlist and await for an opportunity to open up for them to attend a make-up lesson. We have an 85% success rate of riders receiving a make-up lesson this way, but remember, there are no guarantees due to the complex logistics of last-minute cancellations.

The 'less than 24-hour notice' does not provide us the opportunity to bring aboard a waiting make-up rider, so the spot goes unused.

One Month to Attend a Make-up Lesson

Riders have one month to book and one month to attend their missed lessons- after one month has passed the rider forfeits their missed lesson(s) UNLESS their are no available spots for a make-up lesson on the schedule. In this case extra time will be granted for the make up lesson to occur.

One Make-Up Lesson Per Session

Riders are allotted one last minute (1) make-up lesson per session (not per month).: Fall, Winter, Spring

Riders who have notified the office greater than 24 hours are usually on a case by case consideration and will be managed as such.

Booking a Make-Up Lesson

After the office has been notified of a missed lesson, a link to the make-up lesson schedule will be provided. Parents can then book the make-up lesson at their convenience using this link.

Moratorium on Make-Up Lessons

Every so often Clip Clop requires a moratorium on make-up lessons because too may folks have not attended their regularly scheduled lesson and we get back logged.

Holiday Time Away

When planning holiday time away - don't forget to tell us! We would love a 2-week notice that your rider will be absent for a lesson(s).

Joining an Existing Lesson

The rider will "Make Up" their lesson(s) by joining an existing lesson of their level or by joining a formal "Make Up" lesson hosted by Clip Clop, Inc.

Miss a Make-Up Lesson - No Credit.

Formal make-up lesson times and dates will be announced. Should a rider not be able to attend the make-up lesson appointment provided then the rider forfeits the original lesson plus the make-up lesson.

A Request from Clip Clop

We recognize that most sporting activities have to take a hard stand on missing classes, practices, sessions, etc. by not providing make-up opportunities for missed sessions, however, we ask that our generous policy be respected.

Please do your utmost effort to attend your regularly scheduled lesson.

Go back to Registration Information Riding Lessons page.

CAMPS

Cancellations

Did you register for a camp and learned you have to change summer plans? We have a few options for you:

1) Contact our office to see if we can transfer your registration to a different camp week.

2) If this isn't possible a refund may be given IF It is within 7 days before the start of your camp, AND Clip Clop has someone on the waitlist who can replace your registration. Clip Clop usually has a healthy waitlist for camps overall. But, each week varies. The camps are usually full before the start of camp season and a waitlist is generated.

Critical change in personal circumstances will be considered on a case by case basis and no promises are given.

If a personal circumstance is considered to warrant a refund (no promises given or implied) a cancellation fee will apply because the registration platform (NBC Go Motion - Sports Engine) does not provide service-fee refunds because they fulfilled their services by collecting the registration information.

The cancellation fee will be equal to the percentage of registration fees collected by NBC Go Motion. Clip Clop, Inc. does not charge a cancellation fee.

Additionally, if it is not possible to fill your camp spot you may be given a credit for horsemanship lessons or future summer camps.

You may sell your spot to another camper that is not on our list, should you know someone who would like to attend. Please contact our office and we will be happy to transfer your registration to another aspiring Clip Clopper!

Please note: Historically, about 85% of the time, Clip Clop is able to sell the spot to a person on the waitlist and provide a refund.

*Note About Allergies- This is a tricky one.

Please make sure that you know your child's sensitivity to allergies. It is very difficult (and sometimes not possible) to enlist someone from the waitlist mid-camp-week (which is why we have a 7-day window for refunds for common cancellation reasons) if your child reacts to the farm/stable environment and is unable to finish the camp week.

We will do our best to fill the spot for this circumstance only, but please know that a refund will not be issued if the open days are not filled from the waitlist.

Go back to Camps Information Page

Wildfire Smoke Policy:

We prioritize the safety and welfare of our riders and horses above all else. We want to ensure that you are well-informed about our approach to lessons and camp days in the event of smoke conditions resulting from wildfires. Generally, we do not provide refunds for missed lessons or camp days due to these circumstances, as we have implemented alternative learning activities to compensate for such situations.

Nonetheless, in rare and extreme smokey situations where we are unable to provide the alternative learning activities, our company will carefully consider the situation and make a decision that upholds the value of your registration fees. We greatly appreciate your understanding and cooperation.

Clip Clop maintains regular consultation and communication with Alberta Health Services to ensure optimal learning while prioritizing the well-being and safety of both riders and horses.

Lesson and Camp Day Modifications: In response to smoky air conditions, we prioritize the safety of our participants. During periods of poor air quality, we will modify lessons and camp activities to ensure a reduced exposure to smoky air. Our instructors and staff are trained to implement alternative learning and recreational activities that minimize the risks associated with these conditions.
Off-Horse Learning and Indoor Activities: When smoke conditions are present, we will implement off-horse learning sessions and focus on indoor activities. These sessions will include theoretical lessons, practical demonstrations, and interactive exercises that enhance horsemanship skills and knowledge. This adjustment provides a safer environment for our riders and campers during periods of smoky air.
Parental Decision-making: As parents, you are the best judge of your child's health and well-being. We encourage you to consider their individual needs and make decisions that align with their best interests. If you choose not to attend a lesson or camp day due to smoke conditions, please note that the session will not be rescheduled, and no refund will be provided. However, we value your commitment to our program, and we will provide alternative activities and materials to make up for the missed session.
Key Leadership Program: For participants who have completed our Key Leadership Program, we trust in your ability to apply your understanding of leadership through horsemanship. We believe you can make informed decisions about attending lessons and camp days during smoky conditions. Your participation in the program has equipped you with the skills to assess situations and make prudent choices. We support your decision-making process, prioritizing your well-being.

Our commitment to providing a safe, positive, and enriching experience for our riders and campers remains steadfast.

If you have any questions about the Policies, give us a call!

Go back to the Registration Information Page

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Hey Competitors!

Let's be cool with one another! All Contents of this Website are Copyright and Trademark Protected. Please do not copy or paraphrase our programs, concepts and ideas, and/or, try and pass them off as yours, or pose to be associated with our organization when promoting your product. We've worked super hard over many years, and have spent several thousand dollars designing, delivering, learning, and re-designing, and re-delivering our program for our clients.. which is why we vigorously defend our intellectual property. Please respect this request as to avoid an unfortunate follow up process from our legal team. Thanks for keeping it clean! Clip Clop