Policies | Clip Clop Inc

Policies

Registration Participation, Missed Lessons/Camp Days, Intermissions, Covid

LESSONS

Cancellations

If you wish to cancel your registration, no problem! But, please do so before the start of the next billing cycle- before the 1st of the next month- and no charges will be applied to your card by the platform.

Cancellation Fee If you notify our office after the 1st of the month, (after the payment has been automatically processed) then your refund will be subject to a 4% cancellation fee.

There will be no refunds given after the 4th of the month and no refunds or credit given for partial months.

To be clear, if you start a month- finish a month..

Your spot will not be reserved.

Remember, once a Clip Clopper, always a Clip Clopper- come back anytime!

Intermissions

If you need to miss a month or more and want to reserve your spot, no problem for Clip Clop!

We will reserve your spot for your return, but you must let us know BEFORE the billing cycle of the next month (same as above) and we will reserve your spot for your return with no fees applied.

Missed Lesson Policies

Clip Clop, Inc. will provide make-up lessons for lessons that Clip Clop, Inc. cancel due to weather or unforeseen circumstances AND for riders who have made previous arrangements to miss a lesson: medical appointments, exams, holidays, etc.

Covid

Worried about missing lessons due to flu-like symptoms or Covid? Don't worry! We'll make sure your rider gets their lessons and camp days!

If your rider experiences or is suspected to have Covid, has been Covid exposed, and/or contracts Covid and has to isolate and therefore misses lessons, Clip Clop, Inc. will provide the same number of lessons/camp days missed - at a later date - exactly like we do for the Missed Lesson policy.

Copies of your Covid test (date stamped) will be required to receive a make-up lesson.

No Shows - No Notice - No Make-Up Lesson

Make-up Lessons and refunds are not provided under any circumstance for riders who are a NO SHOW for lessons and do not give a notice or do so after the lesson has started.

24 - Hour Notice - Make-Up Lesson Guaranteed

To be guaranteed a Make-Up lesson, riders must notify the registration office more than 24 hours of their preplanned missed lesson(s). The Parent and the Office will work together to find the most convenient Make-Up lesson opportunity.

The advanced notice provides Clip Clop the opportunity to open the spot for a rider on the Make-Up lesson list, so we thank you!

Less Than 24-Hour Notice - Make Up Lesson by Availability ONLY

Riders who notify the office 'last minute' of their absence are NOT GUARANTEED a Make-Up Lesson and will join the Make-up Lesson Waitlist and await for an opportunity to open up for them to attend a make-up lesson. We have an 85% success rate of riders receiving a make-up lesson this way, but remember, there are no guarantees due to the complex logistics of last-minute cancellations.

The 'less than 24-hour notice' does not provide us the opportunity to bring aboard a waiting make-up rider, so the spot goes unused.

One Month to Attend a Make-up Lesson

Riders have one month to book and one month to attend their missed lessons- after one month has passed the rider forfeits their missed lesson(s) UNLESS their are no available spots for a make-up lesson on the schedule. In this case extra time will be granted for the make up lesson to occur.

One Make-Up Lesson Per Session

Riders are allotted one last minute (1) make-up lesson per session (not per month).: Fall, Winter, Spring

Riders who have notified the office greater than 24 hours are usually on a case by case consideration and will be managed as such.

Moratorium on Make-Up Lessons

Every so often Clip Clop requires a moratorium on make-up lessons because too may folks have not attended their regularly scheduled lesson and we get back logged.

Holiday Time Away

When planning holiday time away - don't forget to tell us! We would love a 2-week notice that your rider will be absent for a lesson(s).

Joining an Existing Lesson

The rider will "Make Up" their lesson(s) by joining an existing lesson of their level or by joining a formal "Make Up" lesson hosted by Clip Clop, Inc.

Miss a Make-Up Lesson - No Credit.

Formal make-up lesson times and dates will be announced. Should a rider not be able to attend the make-up lesson appointment provided then the rider forfeits the original lesson plus the make-up lesson.

A Request from Clip Clop

We recognize that most sporting activities have to take a hard stand on missing classes, practices, sessions, etc. by not providing make-up opportunities for missed sessions, however, we ask that our generous policy be respected.

Please do your utmost effort to attend your regularly scheduled lesson.

CAMPS

Cancellations

Did you register for a camp and learned you have to change summer plans? We have a few options for you:

1) Contact our office to see if we can transfer your registration to a different camp week.

2) If this isn't possible a refund may be given IF It is within 7 days before the start of your camp, AND Clip Clop has someone on the waitlist who can replace your registration. Clip Clop usually has a healthy waitlist for camps overall. But, each week varies. The camps are usually full before the start of camp season and a waitlist is generated.

Critical change in personal circumstances will be considered on a case by case basis and no promises are given.

If a personal circumstance is considered to warrant a refund (no promises given or implied) a cancellation fee will apply because the registration platform (NBC Go Motion - Sports Engine) does not provide service-fee refunds because they fulfilled their services by collecting the registration information.

The cancellation fee will be equal to the percentage of registration fees collected by NBC Go Motion. Clip Clop, Inc. does not charge a cancellation fee.

Additionally, if it is not possible to fill your camp spot you may be given a credit for horsemanship lessons or future summer camps.

You may sell your spot to another camper that is not on our list, should you know someone who would like to attend. Please contact our office and we will be happy to transfer your registration to another aspiring Clip Clopper!

Please note: Historically, about 85% of the time, Clip Clop is able to sell the spot to a person on the waitlist and provide a refund.

Covid

Worried about missing camp(s) or camp days due to flu-like symptoms or Covid? Don't worry! We'll make sure your rider gets their lessons and camp days!

Copies of your Covid test (date stamped) will be required to receive credit or make-ups.

If the rider is unable to make up Camp Days due to running out of summer then they will receive a credit towards the classic Clip Clop Riding Lesson & Horsemanship Program.

Refunds will not be provided.

Covid Measures, Credits, Interim Horsemanship Program, and It's Only Temporary

If government Covid restrictions mandate a temporary pause in our activities one of two measures will be taken and are dependent upon the duration of and level of restrictions::

1. The Interim Horsemanship Program (IHP) will be the stand-in program for the Classic Clip Clop Horsemanship program. You will receive the complete information for your Clip Clopper to continue learning and loving horses.

We have several IHP's created and ready for delivery and are dependent upon the level of restrictions.

-The value of the Stand-In Interim Horsemanship Program will be equal to the value of the Classic Clip Clop program! We promise!

2. The All registrations, fees and activities will pause likewise, and resume once restrictions are released. Additionally, future (monthly rollover registrations) charges will be frozen by the NBC Sports Engine platform and will resume again when restrictions are lifted.

All registrants will remain with a credit. Due to the numerous stops/starts and varying restrictions amongst activities and regions and the considerable bookkeeping requirements to cancel, refund, re-register, rebook, reschedule, repay, etc., and knowing the pause is only temporary - no refunds will be provided.

The good news is that the sport of riding has been the last to be restricted and the first to be released with only temporary restrictions because our activity is outside, large indoor space, few people per group, few people per square foot, and social distancing is part of safe horsemanship.

During the temporary pauses Clip Clop remains in contact with our riders to make sure they stay engaged and look forward to riding once the restrictions are released....again.

If you have any questions about the Policies, give us a call!

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